It can be said that uncertainty is the only certainty in IT.

That’s why we offer a range of network monitoring and support services designed to provide you with around-the-clock peace of mind. We’ll keep tabs on your network activity, apply patches, troubleshoot, and maintain desktops and servers, so you can focus on driving your business forward. If we spot a problem, we’ll work to fix it - before you’ve even realized there’s an issue.

We offer several levels of monitoring and support to suit your business’s unique needs.

 
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Service Levels

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Server Basic

We’ll provide basic monitoring, alerting and ticketing to help you operate more efficiently. You’ll spend less time filtering alerts and researching resolutions, and we’ll alert you right away if a critical issue arises.


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Server Pro

With Server Pro, we’ll take on full management and monitoring of your server. Alerts and tickets are automatically directed to our remediation teams, who quickly work to apply the appropriate solution. In addition, you’ll also be able to monitor systems and tickets from anywhere.


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Server Elite

If you’re looking for unparalleled support, Server Elite is the ideal solution. We’ll investigate and resolve all server issues, whether generated by our alerts or raised by your team via our ticketing system. You can also assign tickets for one-time maintenance actions, such as anti-virus scans and remediation for inflections, driver updates for servers, and more.


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Desktop Care

Our Desktop Care offers a comprehensive desktop management solution, including patch management, antivirus, antimalware, remote access, client communicator, client access portal, reporting, training, and more.


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24/7 Helpdesk

Our U.S.-based help desk offers 24/7 support and can be contacted via phone, email or web-based chat. We’re always ready to help answer any of your burning technology questions and provide fast, professional support.